Black Truffle
130 Cromwell Street, Collingwood
ABN: 98 146 571 379
Black Truffle Catering’s Terms and Conditions may be amended at any time without notification.
Sourcing of Ingredients, Supply Issues & Substitutions
Due to suppliers issues and restraints, ingredients or products may not be available on the day, and may not be made aware to Black Truffle until the morning of your order. Black Truffle may need to substitute ingredients and/or products without notice or client approval. We will endeavor to work with you and let you know of any changes.
Order Details
All information provided to Black Truffle Catering via email or telephone is deemed to be correct and final unless otherwise specified, including the delivery address, delivery time, dates, contact details and items placed. Any orders placed by the client using the shopping cart are deemed to be correct and final. Any incorrect information that has not been rectified prior to 3:00pm the working day before, may result in 100% of the original invoice being charged to the Client without any changes being facilitated. It is up to the discretion of Black Truffle Catering’s Management if items are to be credited.
Dietary Requirements
Black Truffle Catering operates with an open kitchen therefore cannot guarantee there won’t be traces of nuts, egg, dairy, gluten and other known allergens; Black Truffle Catering will not accept any responsibility or liability for any adverse reactions to catering. It is the Client’s responsibility to notify Black Truffle Catering of any dietary requirements of those who will be receiving the catering to which they will be adhered to; if the request cannot be met, the Client will be notified.
Confirmation of Orders
Once verbal or written confirmation to proceed with an order has been received, an order confirmation email will be sent to the customer. All order confirmations must be received by 2pm the day before/ Friday for Monday excluding items which require a notice period or for functions; Clients must confirm at least 7 days for all function bookings.
The Client must notify Black Truffle Catering immediately if:
-A confirmation email is not received
-A confirmation email has been received incorrectly
-There are discrepancies within the order confirmation
Any discrepancies that Black Truffle Catering has not been notified of prior to the delivery or cut off times may result in the Client being charged (see ‘Order Details’). All orders and invoices are subject to Black Truffle Catering's Terms and Conditions.
Once an order has been confirmed, any reduction in the number of guests for functions must not exceed 20% of the original booking. If the reduction exceeds this limit, Black Truffle Catering reserves the right to apply fees based on the original order amount. A reduction of 50% or more will be considered a cancellation, and cancellation fees along with the loss of deposit may apply.
Weekend Catering
All weekend orders must meet the minimum requirements dependent on the time and location of the delivery. Weekend delivery times will be supplied upon application.
Minimum orders Delivery Fees
Delivery Fee may apply depending on your location, day and time. We endeavor to keep orders as low a possible, so working out deliver fees on a case by case is beneficial for the customers. Depending on location and day (weekend or public holidays) there will be a minimum amount for the order to reach, prior to delivery fee, and a delivery fee.
Minimum orders for Melbourne CBD and Selected Neighboring Suburbs (please refer to below list) is $80 with a $25 delivery fee, and free delivery for orders over $200 between Monday to Friday. Saturday is $500 min and $95 surcharge, Sunday $500 minimum and a $125 surcharge. Public Holidays $3,000 minimum and a 15% surcharge a minimum $500 surcharge.
Suburbs with No Deliver Fees for orders over $200 are: Melbourne, East Melbourne, North Melbourne, South Melbourne, Docklands, Collingwood, Jolimont, Carlton, Carlton North, Fitzroy, Fitzroy North, Abbotsford, Richmond, Cremorne, Victoria Gardens, South Yarra.
Delivery of Goods
It is the Client’s responsibility to make sure that the correct delivery address, delivery instructions and contact details are provided when placing an order, and that someone is there to collect the order on the day unless otherwise specified. Black Truffle Catering will endeavor to deliver orders as close to the requested delivery time as possible, taking into consideration of any expected traffic conditions. Cold items may be delivered up to 90 minutes and hot items up to 15minutes prior the requested time delivery time.
Black Truffle will endeavor to notify the customer or the contact on site for any unexpected delays. However we recommend a time allowance of approx. 15min for any unexpected delays.
Black Truffle will not be held responsible for any unforeseeable or major delays such as accidents, construction works, unexpected police road shutdowns/closure, disasters, riots, protests, marches, parades, rallies, strikes, criminal attacks and/or extreme traffic. If goods cannot be delivered due to unexpected city shutdowns, orders may be charged at 100% to the client.
Staff
A minimum of 7 business days notice required for Waiters and Chefs. Fees may apply if orders placed after this notice time.
All staff bookings have a minimum of 4 hours as per industry standards. Clients will be invoiced for any overtime post event. Weekend and Public Holiday rates apply.
If staff are requested to stay on longer on the day, the client will be requested to signs a timesheet requesting staff to work longer. The additional will be invoices after the event. A minimum $5 per hour/per staff admin fee will apply.
Minimum of $1,000 of food and beverage spend needed for for waiter or chef.
On Site Facilities
It is the Client's responsibility to ensure that all catering work (including cooking) can be undertaken in the event space. Black Truffle takes no responsibility for smoke detectors not being isolated and/or building management’s acknowledgement of works. Any cost for smoke detectors or fire systems being activated, including sprinkler systems, will be at the cost of the Client, including but not limited to fire brigade call out fees, clean up fees and/or replacement of food.
Inclement Weather
It is the Client’s responsibility to have a contingency plan for inclement weather. Black Truffle Catering will accommodate for any changes to venue however set up and relocation fees may apply. 100% of the order/invoice will be required to be paid if the function is cancelled on the day.
Beverage Packages
Beverage Packages includes full bar set up, glassware, ice and ice tubs. It includes Sparkling, White and Red Wines, Assorted Beers and non-alcoholic soft drinks and sparking water. Black Truffle staff have RSA and Black Truffle Liquor License applies to the functions.
The Packages are based on the amount of people nominated on the quote. On the night the staff will do a head count of the guests, if the number is higher than quoted, the adjustment will be done to the invoice to the total number of guests. In addition a Administration Fee of 5% of total beverage package (after additional guests) minimum $40, and a Replenishing fee of at least 10% (of total package after additional guests) or a minimum of $200, will be applied. Fees many increase due to size of function.
Goods & Services Tax (GST)
All prices are in Australian Dollars. All prices include GST and are subject to change without notice.
Pricing Fluctuations
All prices are correct at time of printing and are quoted on current costs however these costs may vary at any time. Due to seasonal or supplier shortages Black Truffle Catering reserves the right to alter or adapt menus or services. The latest prices are published on Black Truffle's online shopping cart and not on any downloadable menus or content.
Cancellations / Reschedule
Cancellation or rescheduling of a confirmed order must be provided in writing via email. Failure in paying a deposit or failure to notify Black Truffle Catering that a confirmed order is not to proceed will not be considered as a cancellation. Penalties may apply when orders have been cancelled and there were costs incurred through labour, ordered stock and/or food preparation; incurred costs of up to 100% of the order. Administration fees for late cancellations may apply.
Cancellations for drop-off orders under $2,000 can be made as long as the items being canceled fall outside of the notice period. Some items may require 2 to 5 business days' notice, and we will apply cancellation charges for those items if necessary.
For drop-off orders exceeding $2,000, 5 business days' notice is required. Black Truffle Catering reserves the right to apply or waive any cancellation fees at its discretion.
Functions with staff and/or orders over $5,000. A $300 cancellation fee may apply for any approved quote that is then cancelled. In addition, any cancellations to functions that are received less than 14 calendar days (for function between January to September) or 28 calendar days (for function between October to December), will result in 100% charge for the service staff in addition to the deposit; the total amount charged will be at the catering manager’s discretion.
Reductions in guest numbers for confirmed functions must not exceed 20% of the original booking, without consultation. Original staff fees may not be reduced. If guest numbers are reduced by more than 50%, it will be treated as a cancellation, and applicable cancellation fees and loss of deposit may apply.
Reductions in guest numbers are not taken within notice period of 5 business days. Any reductions after this notice period is up to the catering managers discretion. A minimum of $200 fee will apply, plus any loss of product or time. All charges are assessed for each function and event, and up to the catering manager.
Deposits & Function Payments
For orders necessitating onsite service staff or surpassing $5,000, a non-refundable 20% deposit is mandatory, due a minimum of 2 weeks before the delivery date. This deposit will be invoiced upon booking confirmation. If confirmation occurs within 2 weeks of the event, full payment is needed at least 72 hours before the function.
Cancellation within less than 14 days (January to September) or 21 days (October to December) of the event will result in a 100% charge for the service staff along with forfeiture of the deposit.
A $200 cancellation fee may apply for any function approved and then cancelled.
Upon written approval or online confirmation of an order by the client, our comprehensive terms and conditions will be in effect. Non-payment of the deposit does not signify cancellation or a notice of discontinuation. The company will still insist on full payment as per the terms outlined.
Proceeding in Good Faith & Client Responsibility
In cases where no deposit has been received, Black Truffle Catering will proceed in good faith based on the client’s confirmation of the event. The absence of a deposit does not exempt the client from their financial obligations, including any applicable cancellation fees or reductions in guest numbers. Should a confirmed event be canceled or significantly reduced (beyond 20%), the client will be liable for 20% of the total event cost or up to 100% in cases where a reduction of 50% or more is requested. Black Truffle Catering reserves the right to charge these amounts regardless of whether a deposit was paid.
Amendment & Late Order Fees
If any amendments are done after our cut off times or notice period, a Administration Fee of at least $20 may apply. This may also apply to delivery time adjustments or late orders after our cut times.
Pick Up Fees
The Service staff at the end of the function need to be able to pack up all platters and equipment. Black Truffle may need to come back to do the final pick up. This is will discussed and approved prior to the function. If we are not able to take equipment due to clients request, a Pick Up Fee may apply. This will be calculated in distance and time restraint in picking up.
There is a minimum pick up fee of $25 for any drop off order that requires equipment or platters to be picked up. The fee will increase based on distance; the same amount for delivery fee. Additional fees may apply if more than one pick up is required due to not being available at time of initial pick up. Management reserves the right to waive this fee at any time.
Terms of Trade
All non-function invoices are net 7 calendar days from invoiced date unless otherwise agreed with Black Truffle Catering management. New customers must pay their first order upfront by credit card for security purposes; these details will be kept on file for any future cases where payment terms have not been met. If the customer cannot provide credit card details, an Account Information Form must be completed.
All private clients need to pay invoices in advance within 72 hours of order.
Payment
The following payment options are accepted:
-Company Cheque
-Corporate or private credit cards; VISA (2% surcharge), MasterCard (2% surcharge), AMEX (2% surcharge)
-EFT (conditions apply)
Account processes are arranged at the Catering Managers discretion; the preferred method of payment being by Credit Card.
Credit card fee will be applied to invoice upon payment. A revised invoice and receipt will be sent via email.
Lost or Broken Equipment: Customers will be held accountable for all hired equipment including non-disposable platters; replacement costs for any lost or broken equipment will be invoiced.
Refund
Any payment made for cancelled order are within the appropriate cancellation may be valid for a credit. If refund is requested a administration fee will apply. Any items that are not sent or not to your satisfactions will be subject to refund.
Payment and Credit Card Storage Terms
1. Payment Methods
By using our services, you agree to provide accurate and up-to-date payment information at the time of purchase. We accept all major credit and debit cards.
2. Storage of Credit Card Information
2.1 Consent to Store Credit Card Information: By providing your credit card details during an order, you consent to the storage of your credit card information for future use. Your card details will be securely stored by our PCI DSS-compliant third-party payment provider. We will not store your payment details directly on our system.
2.2 Use of Stored Credit Card Information: You authorize us to use the stored credit card information to process future orders, recurring transactions, or any outstanding amounts due. This authorization will remain valid until you withdraw consent or remove your payment details from our system.
3. Security and Compliance
3.1 Secure Storage: Your credit card details are encrypted and stored in compliance with the Payment Card Industry Data Security Standard (PCI DSS) by our third-party payment provider. We take all necessary steps to ensure that your payment information is handled securely and in accordance with industry standards.
3.2 Liability: While we implement robust security measures, you acknowledge that no system is entirely foolproof. By agreeing to store your card details, you accept that we cannot be held liable for any unauthorized access to your payment information unless it arises from negligence on our part.
4. Withdrawal of Consent and Updating Payment Information
4.1 Updating Payment Information: You may update or remove your stored credit card information at any time by accessing your account settings or contacting our customer service team directly.
4.2 Withdrawal of Consent: You can withdraw consent for storing your credit card details at any time. If you do so, we will no longer be able to use your stored card for future orders, and you will be required to provide new payment details for subsequent transactions.
5. Automatic Payments
By consenting to store your credit card information, you agree that we may automatically charge your stored card for future orders or any recurring services you may subscribe to. You will be notified prior to each charge.
6. Declined Transactions
If your stored card is declined for any reason, we will notify you and request updated payment information. You are responsible for ensuring your payment details are current and valid.
7. Data Breach Notification
In the unlikely event of a data breach involving your stored payment information, we will notify you in accordance with the Notifiable Data Breaches (NDB) scheme under Australian law and take immediate steps to mitigate any potential risks.
8. Changes to Payment Terms
We reserve the right to update or modify these Payment and Credit Card Storage Terms at any time. Significant changes will be communicated to you via email or through our website. Your continued use of our services after such updates constitutes your agreement to the revised terms.